Ford Motor Company Jobs

The Ford Network Operations (NetOps) team is responsible for the operation and maintenance of Ford’s global network infrastructure (Ford datacenters, network hubs/colos, manufacturing plants, office buildings, etc.). This includes Wireless, Local Area Network (LANs), Wide Area Networks (WAN), Software Defined Networks, Policy/Security Controls, etc. This position is for a Customer Network Analyst (CNA), a NetOps team member, based in Dearborn, Michigan. This is NOT a remote position. Onsite presence is required.

What you'll do…

• 24x7 On-call level 2/3 support rotation for Incident Management, Configuration and Performance Management, Change Management and Security Management

• Provide technical support for various Cisco technologies and platforms

• Implement network configuration changes in the Ford environment globally on weekends and outside of business hours

• Staging, installation, configuration, and troubleshooting of various routing protocols including BGP, OSPF, ISIS and tunneling (GRE/IPsec).

• Staging, installation, configuration, and troubleshooting of global SDWAN architecture with solid understanding of vManage, vBond, vSmart, OMP, TLOC, vEdges and tunneling

• Staging, installation, configuration, and troubleshooting of Layer 2/3 Switching including VLAN, ISL, Trunking/Tagging, Port-Channel, etc.

• Staging, installation, configuration, and troubleshooting issues with large wireless networks comprising of Cisco Wireless Controllers and APs (Catalyst 9800 Controllers and Catalyst 9100 Access Points - AireOS 5500/8500 Controllers and Wave 1/2 Access Points 2700, 2800, 3800, 4800, 1570, 1560) running 2.4GHz, 5GHz, 6Ghz, WiFi 6, WiFi 6E

• F5 load balancing installation, configuration and troubleshooting

• SDA (ACI / SD-Access/ SD-WAN) installation, configuration, and troubleshooting

• DNA Center implementation and changes

• Gather troubleshooting information through packet captures and analyze pcap files and syslog messages

• Open TAC Cases with different vendors to resolve complex issues impacting production network

• Provide escalation level support for Critical / Major Data Center and Manufacturing Network Deployments and Troubleshooting

• Work closely with network engineering, planning, systems administrators, and software engineers regarding changes, technology and hardware upgrades to support PoC, pilots and lab testing

• Apply best practice troubleshooting techniques to identify problems, investigate causes, and recommend solutions and ways to reduce MTTR

• Document incidents, requests, and alerts in the ticketing system, record actions, and follow up on deferred actions

• Keep customers and leadership informed of the progress and status of critical calls/tickets/outages throughout the troubleshooting and resolution process

• Assist the NMS team with development of tools to integrate, manage and maintain infrastructure / hosting services by leveraging vendor APIs

• Manage and support Vendor partners as required (technology/hardware/software onboarding, testing, integration, etc.)

• Automate manual tasks through scripting

You'll have…

• Bachelor's degree or equivalent experience

• 10+ years of hands-on experience in design and operation of Cisco LAN/WAN/Wireless networks

• Deep understanding of Cisco infrastructure architecture (network, storage, and hosting)

• Tier-2/3 support experience in a Network Operations Center (NOC) environment

• Expert level troubleshooting skills in Cisco routers, switches, wireless, SDWAN and SD-Access

• Problem-solver mindset with a passion for learning new technologies; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business towers

• Experience managing large global network infrastructure projects

Experience/Knowledge:

• Networking and TCP/IP

• IP addressing / Subnetting / Super-netting

• Cisco network equipment

• Routing

• Switching

• Wireless

• Software Defined Network (ACI / SD-Access / SD-WAN)

• DNA Center

• AAA and ISE

• F 5 Load Balancing, Cloud technologies

• LAN and WAN Network troubleshooting

• Palo Alto Prisma

• Current Cisco CCNP/CCDP or equivalent experience

Even better, you'll have…

• Team leading and team building skills

• Strong communication skills - comfortable presenting to all levels of management and lead troubleshooting calls with customers and vendors

• Strong team leadership and multi-tasking skills

• Strong written and oral communication skills to train and mentor junior engineers

• Strong analytical and problem-solving skills

• Strong documentation skills to develop knowledge-based articles for the adoption of new technologies in NetOps

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://fordcareers.co/GSRnon-HTHD

This position is a salary grade 8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 31515