Ford Motor Company Jobs

At Ford Motor Company, we believe freedom of movement drives human progress. Unique challenges require the problem-solving skills of a diverse range of individuals. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

As a key member of our Enterprise Technology group, you’ll play a critical part in shaping the future of mobility.

As a Dynamics 365 software developer on the Global Contact Center program, the ideal candidate will enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The developer will be a member of Ford’s Channel team. This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers. The software developer will enhance and support the tools and technologies our customers use to connect with Ford.

You will help us deliver and maintain channels such as Live Chat, Messaging, SMS, Voice, Apple Messages for Business, Google Business Messages, WhatsApp, and more

• Configure Omnichannel flows and experiences for Chat, SMS, Voice, and more

• Develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365

• Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365

• Create, implement, and maintain technical documentation for Dynamics 365

• Diagnose and triage technical errors, data issues, and performance challenges

• Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement

• Requires a bachelor’s or foreign equivalent degree in computer science, information technology or a technology related field.

• Require a minimum of 2+ years of experience.

• Strong experience with C# and JavaScript

• Strong experience with Microsoft Dynamics 365 (Customer Service Workspace)

• Experience with Microsoft Omnichannel for Customer Service

• Knowledge of code version control and branching

• Excellent English writing and verbal skills

• Experience with Power Apps, Canvas Apps, and Microsoft Azure is a plus

• Experience with Test-driven development is a plus

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-GSR-sal-plan-2.pdf)

This position is a salary grade 7 .

This position is a range of salary grades 7.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

# LI-Hybrid

Requisition ID : 31638