Job Information
Ford Motor Company SalesForce CRM Product Line Manager in Jefferson City, Missouri
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.
Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.
In this position...
The SalesForce CRM Product Line Manager will work with individual product team managers to iteratively deliver functionality that optimizes for assigned product line. This position requires knowledge of the Salesforce platform and an ability to make holistic decisions based on new feature intake requests as the platform operates as an ecosystem. This is a hands on role, working directly with CRM product line leads to deliver best in class solutions leveraging the capabilities available in the Salesforce platform.
This is an exciting opportunity to be part of a team that will be instrumental in crafting the future of how we do business with the commercial customer at the center of everything we do.
Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our commercial customers? Our group has been tasked to develop scalable building block platform for Ford Pro. Does it sound exciting? Then, join our team as a SalesForce CRM Product Line Manager.
Although this is a fully remote position, we prefer candidates who are able to work or relocate to the Dearborn MI area in a hybrid work schedule. The SalesForce CRM Product Line Manager will work EST hours with expected travel to the Dearborn area approximately 4-6X/ year
SOUTHEAST MI RESIDENTS: Please note, this job is posted as remote unless the selected candidate lives within 50 miles of Dearborn, MI, then if may require hybrid onsite schedule, up to 60% of the time.
What you'll do...
Maintain a balance between business viability, user desirability and technical feasibility while delivering software products with a team.
Ensure cohesive design, rather than use case (siloed) design to ensure global best practices are followed.
Work closely with other Product Line Managers and Anchor as well as Business Partners to define new feature requests and break it down into an actionable backlog of user stories for the development team.
Work hands-on with the Product Line Anchor and other development team staff to prioritize, plan, and deliver software that creates excellent user experiences.
Collaborate with CRM product teams and interfacing teams to define specifications, requirements, and acceptance criteria for deliverables.
Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
Ensure product design is a key component to feature definition to ensure global alignment of common user interface components and timely delivery of accurate designs and assets to the development team.
Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights
Create assets to guide product development work (Discovery, Capability Models, Framing and Scoping documents, opportunity trees, user stories).
Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills.
Help innovate and iterate on agile PM processes and share our learnings.
Be hands on in sub-epic and feature definition providing fully defined user stories to product teams for delivery.
Adherence to agile best practices including use of Scaled Agile Framework and Kanban methodologies.
You'll have...
Bachelor's degree or a combination of education and equivalent work experience
4+ years of experience in a software delivery/development environment
5+ years of experience with delivery/development on the Salesforce platform with a preference of experience in Salesforce “Core” – Sales and/or Service Cloud
3+ years of experience defining product vision, strategy, product roadmaps and building and managing backlogs
3+ years of experience writing sub-epics, features and user stories
2+ years working with Agile software methodologies (Scrum, eXtreme Programming, Kanban)
Salesforce Certifications Required:
Salesforce Certified Associate
Salesforce Certified Business Analyst
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Even better, you may have...
Master's degree
Skilled at defining and prioritizing product features.
Strong leadership and communication skills and the ability to teach others.
Ability to work collaboratively with others and navigate complex decision making.
Ability to collaborate well with engineers, designers, and business partners.
Previous success delivering a product to market with an Agile development team, and ongoing development and support of production applications.
Curious about new technologies and exhibit a strong desire to learn.
Practice in Lean/Lean Startup thinking, human-centered product development and Agile Software development
Have exposure to lightweight product development methods such as user story mapping and/ or rapid prototyping
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above?
No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL6-sal-plan-2.pdf
This position is a leadership level 6
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 37768