Job Information
Ford Motor Company Global Warranty Decision Analyst in Mexico City, Mexico
The Global Warranty Operations (GWO) Dealer Decision Assistance Program (DDAP) Technical Analyst is responsible for providing US Ford and Lincoln dealerships with guidance on customers’ pre-repair warrantability questions to help make the most cost-effective vehicle repairs.
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
Duties and Responsibilities
Assist dealers with determining whether or not a vehicle’s powertrain related condition is eligible for warranty coverage
Evaluate failure mode based on information and digital images submitted by dealership
Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
Research approved repair procedures and publications such as:
Company Field Service Actions (FSAs)
General Service Bulletins (GSBs)
Technical Service Bulletins (TSBs)
Published Electronic Dealer Communications (EFCs)
Troubleshoot warranty eligibility by interfacing with other GWO teams and cross-functional departments such as Engineering and Quality, as necessary
Assist DDAP team with program process and efficiency improvement opportunities where possible
Provide prompt and accurate responses to support performance metrics targets
Candidate Specification:
Education Qualification
Bachelor of Science Degree or equivalent
Language Requirement
English proficient
Skills & Knowledge requirement
Hands-on automotive powertrain diagnostics and repair experience (preferred)
Warranty background
ASE certifications (preferred)
Strong computer proficiency
Professional / business writing abilities
Strong problem-solving skills
Good communication and interpersonal skills
Customer service driven
DISCLAIMER:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
Requisition ID : 17882